Frequently Asked Questions

Customer Questions  >  why-not-accepting
Q:  Why is PayGarden not accepting my gift card?

The most common reasons we can't accept a gift card:

  • Your gift card is actually a prepaid credit card with a VISA or Mastercard logo.
    PayGarden does not accept prepaid credit cards; only store-brand gift cards.
  • Your gift card was purchased from an international retailer outside of the USA.
    At the moment, we are only able to accept gift cards from USA networks.
  • You may have forgotten to enter the complete PIN number.
    Some cards require scratching off foil to reveal the PIN.
  • This gift card was obtained from an online gift-card marketplace such as:,,,, etc.
    PayGarden is unable to reclaim the balance on many of these cards.