Frequently Asked Questions
Customer Questions > why-not-accepting
Q: Why is PayGarden not accepting my gift card?
The most common reasons we can't accept a gift card:
- Your gift card is actually a prepaid credit card with a VISA or Mastercard logo.
PayGarden does not accept prepaid credit cards; only store-brand gift cards.
- Your gift card was purchased from an international retailer outside of the USA.
At the moment, we are only able to accept gift cards from USA networks.
- You may have forgotten to enter the complete PIN number.
Some cards require scratching off foil to reveal the PIN.
- This gift card was obtained from an online gift-card marketplace such
as: cardpool.com, raise.com, plasticjungle.com, giftcardgranny.com, etc.
PayGarden is unable to reclaim the balance on many of these cards.